If you are not happy with our service, please get in touch with us. We live from good and serious recommendations. We are here to make your relocation as convenient as possible. Of course, we are only human and we sometimes make mistakes. We rely on your feedback to become better every day, so please, if you are facing any issue, get in touch with us directly and we will clarify on a personal basis.
In the unlikely event of an irreconcilable dispute concerning insurance matters, EU-Member-States have introduced an insurance ombudsman who is dealing with customers` complaints. The insurance ombudsman works for you without charge and shall inspect our services. The contact details can be found in our Legal Notice under "Arbitration bodies, which can be referred to in a dispute".